Return and Cancellation Policy for IQISTA

Last updated: 2025-10-06
Thank you for shopping at IQISTA. Please read this policy carefully. Your satisfaction is our priority, and we want to ensure a transparent and hassle-free experience for you.
1. Refund Policy

We strive to provide products and services that meet or exceed your expectations. If, for any reason, you are not completely satisfied with your purchase, you may be eligible for a refund under the following conditions:
Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team as soon as possible to receive the item. We will provide instructions on returning the product, and upon verification, a full refund or replacement will be issued.
Incorrect Items: If you receive an incorrect item, please notify us as soon as possible of receiving the product. We will arrange for the correct item to be shipped to you, and you may be required to return the incorrect item.
Please note that certain items, such as personalized or customized products, may not be eligible for a refund unless they are damaged or defective.
2. Return Policy

Return & Refund Policy:

• Products can be returned if received damaged or incorrect.
• Customers must inform us within 24 hours after receiving the product.
• Returned products must be unused and in original condition.
• Refunds will be processed after product verification.
3. Cancellation Policy

You may cancel an order as soon as possible, provided that the order has not already been processed or shipped. To cancel an order, please contact our customer service team immediately at +8801825733324. If the order has already been processed, you may need to follow our return policy upon receipt of the items.
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